Frequently Asked Questions (FAQ)

How do I care for my Nileloom products?

Proper care will keep your Nileloom textiles looking beautiful for years to come.

Expert Care Instructions:

1. Only wash cotton with cotton. Other fabric fibres can cause aggravation. Your cotton could pill faster and look older after just a few washes

2. Make sure to separate dark towels and light ones before putting anything into the washing machine

3. Use a gentle washing cycle

4. Choose the right temperature:

Colored: 100% Egyptian cotton towels wash best at 40 to 60 degrees max

White: 100% Egyptian cotton towels can reach 90 degrees of washing

5. Avoid using fabric softeners or conditioners

6. Wash White cotton towels with a small amount of detergent and non-chlorine bleach, and colored towels with a small amount of detergent and a color-safe bleach if necessary

7.  Add a spoonful of white vinegar to the last wash. That gets them soft and fluffy without coating the fibres like fabric conditioner does also removes any soap residuals

8. Once you have them out of the washer, be sure to give your towels long enough to just dry fully, either hung for air drying or in the dryer (Tumble dry), but not too long, as over-drying can compromise cotton fiber integrity. temperatures above 60 degrees to max 90 degrees

Product Care

What are your shipping options and delivery times?

Great news! Nileloom offers FREE shipping on all orders within the United States, with no minimum purchase required. Your Nileloom products will be delivered to your doorstep at no extra cost.

Delivery Times:

  • Standard shipping: 2-3 business days
  • Processing time: 1 business day
Shipping

What is your return and refund policy?

Free Returns - Free Restoking No Questions Asked: At Nileloom, we want you to be completely satisfied with your purchase. If any product doesn't meet your expectations, you can return it FREE of any charge within 30 days of delivery.

How It Works:

  1. Contact our customer service team
  2. We'll send you a prepaid return label at no cost
  3. Pack your item securely and ship it back
  4. Receive your full refund once we process your return within 7 business days

What's Covered:

  • All Nileloom products qualify for free returns
  • Items must be in original condition
  • No restocking fees
  • Full refund to your original payment method
Returns