Refund policy
Effective Date: August 01, 2025
Return rules summary:
- Returns accepted for 30 days
- Free return shipping
- No restocking fee
- Final sale items can't be returned
Thank you for shopping at Nileloom. This document governs all returns and exchanges of Nileloom LLC (“nileloom.com”) (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. Nileloom LLC reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole discretion.
Definitions
For this Return and Refund Policy, we establish the following definitions:
“Products” means all products and services sold at nileloom.com.
“Customer” means end-user customers who purchase directly from distributors or wholesalers.
“Company” (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Nileloom, 27 Fyler Drive, CT 06095
“Orders” refers to your requests to purchase a Product from us.
“Website” refers to Nileloom, accessible at nileloom.com.
“You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.
What’s Nileloom Return and Refund Policy?
We accept returns. You can return items purchased from Us within 30 days of the original purchase date, unless noted in our Return Policy Exceptions, and provided that they meet the following conditions:
- Product must be in the same condition you received it, unworn or unused.
- If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
- We accept returns on sale items.
- Final sale items can't be returned
Return & Refund Process
If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.
1- Notify us
Please notify us as soon as possible of your intention to return or exchange an item. You can notify us:
By email: shopify@nileloom.com
Via a form on our website: Nileloom Contact Form
We will contact you via email if we have any questions or concerns regarding your Return & Refund request.
Ship it back
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please return the item(s) to us as soon as possible. We ship the item you wish to return to the following address:
Nileloom LLC
27 Fyler Drive, Windsor
Connecticut 06095
USA
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopify@nileloom.com.
To follow up on the status of your return or for any other inquiries, please contact us through our Contact form.